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FAQs (Frequently Asked Questions)

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Click on the questions below to see their corresponding answers.

Design Related Questions

Should my designs be in RGB or CMYK color space?

Please be sure to submit all your files as CMYK. If you send files that are RGB, they will be converted to CMYK. When RGB files are converted to CMYK, some colors can shift rendering the colors completely differently from what you see on the screen. Additionally, there maybe a + or - 10% color shift because of the gangrun print process.

What resolution should I use when designing and submitting my files?

All files submitted for print should be at least 300dpi/ppi. Additionally, you should start your design out as a 300dpi resolution file.

What does 4/1 and 4/4 mean?

The term 4/1 refers to the use of our four color printing process: cyan, magenta, yellow and black on the front of our cards and only black ink on the back. The 4/4 printing is four color process on both the front and back of the card.

What else should I do when setting my file up?

All files should have at least 1/8" bleed however, 1/4" would be the ideal setting. By way of example, if you were going to setup to design a business card using 1/8" bleed, you would set your design canvas up with the following specifications: 3.625" x 2.125".

What is bleed?

Bleed is the portion of the artwork that will be trimmed off when cut to the final size. The purpose of bleed is to continue a color, image or design to the edge of the prepared artwork. This ensures that the artwork has a professional finished look,

Some design programs include crop marks, should crop marks be submitted?

There is no need to include crop marks with your files. Essentially, this is the reason that a 1/8" to 1/4" bleed is required.

How do i submit my files for printing?

Once you have placed your order with us, you will need to login to your account and use our uploader to submit files for printing as the files are connected to your print project.

Can I submit both front and back files as one file?

Files cannot be submitted as one file. Each file must be submitted separately to ensure accuracy.

Can I use a file that is 72dpi and resize it to 300dpi for printing?

Unfortunately, 72dpi files cannot be used for print. 72dpi files are considered low resolution and if converted to high resolution, the file will appear grainy, blurry and unreadable. The only alternative is to have your file re-designed with the proper specifications.

Do you accept Illustrator(AI), JPEG, EPS, TIFF and/or PDF files?

All of these files formats are acceptable. But if you are submitting an EPS or Illustrator(AI) file, all fonts must be converted to outlines. To outline fonts in Illustrator on MAC, select the desired text and press: Command+Shift+O (Control+Shift+O on Windows) or from the menu go to TYPE>CREATE OUTLINES.

Shipping & Ordering Related Questions

How is turnaround time calculated?

Turnaround time is the actual time that it takes for the product to complete the printing and finishing process. Shipping time is not calculated as part of turnaround time.

How will my print products be shipped?

All print products are shipped via FEDEx ground unless otherwise selected by you at the time of checkout.

What is your file submission cutoff time?

All files that are submitted after 3pm EST will be counted as the next day. Essentially, this means that a file submitted on Monday at 3:15 pm will actually be considered as a Tuesday submission. Additionally, your turnaround time will be counted from the recognized submission day.

I need my print files right away, is there an option for rush service?

While we cannot rush ANY specialty products, we can rush some UV and 100# products. Please contact us via email at info@karambaprinting.com or call us at 1-800-496-7960.

Security

Is my credit card information stored on your site?

No credit card information is stored on our site. Your order is processed using the latest SSL (Secure Socket Layer) encryption methods. This means that your credit card information is completely safe when processing your order on our site.

How is information that is stored on your site used?

Information that is stored in our database is expressly for the purpose of keeping you updated as to your project, production and shipping status. We will also periodically send out discount and specials to you via email or the US Postal Service.

Can I cancel an order that I have placed?

Because your project can go to press quickly, orders can only be cancelled Via phone 1) Toll Free at 800-496-9670 or 2) Locally at 561-283-0050. However, if your project has gone to press or plating, the project CANNOT be cancelled and you are responsible for FULL PAYMENT.